Global Travel Risk Monitoring & 24/7 Human Support
GLOBAL TRAVEL RISK MONITORING & 24/7 HUMAN SUPPORT
Global Traveller is a 24/7 global travel risk monitoring and response service, designed to support travellers and organisations when travel becomes uncertain.
The service combines continuous monitoring of global developments with real-time communication and human-led support, helping travellers make informed decisions before situations escalate.
Global Traveller supports travel worldwide and is operated from the Middle East, with a professional operations team available around the clock, in both English and Arabic.
Travel Is Increasingly Unpredictable
Disruption, uncertainty, and emerging risks are now a routine part of international travel.
Political developments, public unrest, health events, extreme weather, and transport disruption can affect travel plans with little warning. When this happens, travellers are often left with incomplete information and unclear options.
Global Traveller exists to provide clarity, context, and support during these moments.
For organisations operating from the Middle East, these challenges are amplified by time zones, distance from global assistance hubs and the need for rapid escalation.
What Global Traveller Provides.
Continuous Travel Visibility
App based traveller tracking, Itinerary and PNR integration, real-time location awareness worldwide
Country & City Information
Detailed country and city information, safety guidance, travel resources, medical facilities and emergency contacts
24/7 Human Support
Access to bilingual (Arabic/English) operations centre providing human-led support
Two Way Communication
Direct messaging between traveller and operations centre, welfare checks during incidents, structured communication logs.
Travel & Security Alerts
Location specific travel risk alerts, health, security and disruption notifications, traveller alerts by location and itinerary
SOS & Emergency Support
SOS function via mobile app, immediate access to live operations centre, 24/7 availability
24/7 HUMAN RESPONSE
Global Traveller is supported by a continuously staffed operations Centre. When an incident occurs, our travel risk management teams:
Confirm traveller safety
Provide immediate guidance
Escalate to insurers and corporate stakeholders
Maintain oversight until resolution
CONTINUOUS TRAVEL VISIBILITY
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COUNTRY & CITY INFORMATION
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TRAVEL & SECURITY ALERTS
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SOS & EMERGENCY SUPPORT
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TWO WAY COMMUNICATION
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24/7 HUMAN RESPONSE
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CONTINUOUS TRAVEL VISIBILITY | COUNTRY & CITY INFORMATION | TRAVEL & SECURITY ALERTS | SOS & EMERGENCY SUPPORT | TWO WAY COMMUNICATION | 24/7 HUMAN RESPONSE |
WHO IS GLOBAL TRAVELLER FOR?
Global Traveller is used by Middle East based SME’s and regional organisations. From NGO’s, media and professional services firms to airlines, travel groups and insurers.
Global Traveller scales from individuals and small teams to enterprise deployments managing thousands of employees. And all without changing operating philosophy.
One Interface. One Response Model
A Calmer Way to Travel
Global Traveller exists to help travellers and organisations navigate uncertainty with confidence, through awareness, communication, and human support.
Continuous Travel Risk Montitoring - Active monitoring of travellers during international journeys aligned to travel iteneraries.
Situational Awareness - Ongoing assessment of destination conditions, disruptions and emerging issues.
24/7 Operations Support - Access to bilingual (Arabic/English) operaions centre providing human-led support
Escalation & Coordination- Escalation in the event of disruption, medical concern, emerging risk, liaison with airlines, insurers and assistance providers
Our Plans
CORPORATE
(Minimum 25 Users)
For SMEs, regional corporates, NGOs and media organisations
✓ 24/7 Human Response
✓ Traveller tracking & itinerary integration
✓ Security and travel alerts
✓ Country, City & Medical information
✓ Two-way messaging & SOS function
✓ Enhanced reporting and audit trail
✓ 24/7 telemedicine support
ENTERPRISE
CUSTOM
For multinationals, banks, airlines, insurers and travel groups
✓ All Global Traveller features at scale
✓ Unlimited activations
✓ API & system integrations
✓ Co-branding options
✓ Dedicated workflows and reporting
✓ Dedicated Team
✓ Global app-based traveller tracking
✓ PNR & itinerary integration
✓ Real-time alerts relevant to location
✓ Two way messaging
✓ 24/7 Human Assistance
✓ SOS & welfare checks
✓ Full audit trail of incidents and actions
✓ 24/7 Telemedicine
What’s included with every plan:
Individual and team plans available through licensed distributors only.
Interested in becoming a licensed distribution partner?